Most times, you can carry out banking transactions on your Kuda Microfinance Bank account and you will later find out that the transaction failed. Such failure can be network issues. In this article, we will be showing you how to report a failed transaction on Kuda and the seven (7) steps you can use. It should be noted that Kuda failed transactions are always reversed and sorted out within 24 hours. But however, if such online transactions are not reversed within 24 hours, the account holder can easily report the failed transaction on Kuda and the account owner will be notified via email once the issue has been resolved.
How To Report A Failed Transaction On Kuda
In case you have any failed transactions on Kuda, the following are the steps on how to report a failed transaction on Kuda.nSee the 7 steps below:
Step 1. Download and install the Kuda bank app on your device.
Step 2. Identify and click on the failed Kuda transaction on your Kuda bank app.
Step 3. Go to Report this transaction and click on it.
Step 4. Ensure you provide the required information about the transaction and Select the Transfer Type you used from the options provided.
Step 5. You will be required to upload the receipt of the failed transaction. It is usually optional so you might decide to ignore it.
Step 6. You will be required to provide the required additional information about the failed Kuda bank transaction in the text box provided and click submit.
Step 7 After submission, you will receive a notification email in your mailbox from Kuda Bank informing you that they have received your report and will notify you via email once the failed transaction has been resolved.
The Alternate option you can use is to report a failed transaction on Kuda through the Kuda call centre (Kuda bank customer care) on 0700022555832 during weekdays from 8.00 am to 5.00 pm or via chat with us.
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How To Report A Failed Kuda Transaction Using “Chat With Us”
Using chat is one of the steps on how to report a failed transaction on Kuda. You can use the Kuda bank chat with us platform to report your failed transaction. See the steps below:
Step 1. Download and install the Kuda bank app on your phone or any device you are using.
Step 2. When you open your app, on the Kuda home page, scroll to the lower right corner and click on More.
Step 3. Click on Get Help option
Step 4. The next step is to click on Chat with Us
Step 5. Then select Dispute A Transaction and provide other necessary information about the failed online bank transaction as required.
Also, note that Kuda Bank can sometimes reverse a failed transaction without sending you a credit alert. In such situations, it is necessary to request your Kuda bank statement.
How To Request For Your Kuda Bank Statement
There are some reasons why an account holder may request his or her bank statement. For instance, may include knowing the transactions in the account or a situation where there is a failed Kuda transaction. You can use the steps below to request your Kuda bank statement using your Kuda bank app.
Step 1. Download and install the Kuda bank app on your phone or any device you are using.
Step 2. Click on More
Step 3. Click on Statement & Reports
Step 4. Click on Request Statement
Step 5. Then select the duration (Start date and End Date) and format (Pdf or Excel) you want the statement to be sent and then click on Get.
Step 6. Your Kuda bank statement will be sent to you via email.
Conclusion
Carrying out any financial transaction on Kuda Bank is always fast and smooth when compared with most physical banks, But if there is any situation of failed bank transaction that arises, the transaction can be reversed speedily via any of the methods mentioned above in this article. We have started the steps on how to report a failed transaction on Kuda above.